Heat pump FAQ

At Climaref Québec, an installed wall-mounted heat pump starts at $3,498.96 + taxes (Gree Charmo 12,000 BTU), standard installation included. Legal warranty of good working order: 6 years. Posted installed prices: Gree Charmo 12,000 BTU: from $3,498.96 · Hisense Hi Ultra Xtreme 9,000 BTU: from $3,914 · Gree Clivia 12,000 BTU: from $4,087.65 · Hisense Hi Pro Xtreme 9,000 BTU: from $4,259 · Samsung WindFree™ Max Heat 12,000 BTU: from $4,820 (before taxes). Legal warranty of good working order: 6 years for each of these units (details). Multi-zone systems and central units are priced on quote. The final price is confirmed after an assessment (visit or photos); extras such as additional piping are quoted. See all prices.

Yes. We assess your needs at no charge (type of system, capacity, unit placement) and give you a clear, no-obligation quote. Fill out the quote form or give us a call.

Estimated Hydro-Québec LogisVert rebate for our models, per Hydro-Québec's eligible heat pump list of September 29, 2026: Gree Charmo 12,000 BTU: $1,164, 18,000 BTU: $1,836 · Gree Clivia 12,000 BTU: $1,440, 18,000 BTU: $2,160 · Samsung WindFree™ Max Heat 12,000 BTU: $1,272, 15,000 BTU: $1,680, 18,000 BTU: $2,100 · Hisense Hi Pro Xtreme 12,000 BTU: $1,560, 15,000 BTU: $1,560 · Hisense Hi Ultra Xtreme 12,000 BTU: $1,296, 18,000 BTU: $2,160, 24,000 BTU: $2,640 · Gree Multi R32 24,000 BTU: $2,640 to $2,832 depending on the indoor units, 30,000 BTU: $3,264 to $3,360 depending on the indoor units. Estimated rebate, subject to eligibility confirmed by Hydro-Québec; you apply after the installation.

Possibly. The 12,000 BTU and up models shown on our Heat pumps page are on Hydro-Québec's list of eligible heat pumps as of the date shown. Eligibility also depends on your home, the complete system installed and the program's conditions; the amount is confirmed by Hydro-Québec. The program also requires installation by a contractor who meets the program's requirements (including the appropriate RBQ licence). See Hydro-Québec's LogisVert page.

According to Hydro-Québec, the rebate is based on the unit's heating capacity at -8°C: $50 per 1,000 BTU/h for an ENERGY STAR® certified heat pump and $120 per 1,000 BTU/h for a cold-climate model. Example: the Gree Clivia 12,000 BTU delivers 12,000 BTU/h at -8°C, so 12 × $120 = $1,440 (estimate). The unit must be on Hydro-Québec's list and installed by a contractor who meets the program's requirements (including the appropriate RBQ licence), and you must apply within 9 months of installation.

No. LogisVert requires an outdoor unit of at least 12,000 BTU/h, so our 9,000 BTU models (Hisense Hi Pro Xtreme and Hi Ultra Xtreme) do not qualify. Our 12,000 BTU and up models are on Hydro-Québec's eligible list; eligibility also depends on your home, the complete system installed and the program's conditions, and the amount is confirmed by Hydro-Québec.

On the Heat pumps page, pick the model and size, then click "Reserve". 250 $ credit-card deposit, credited on your final invoice and refundable if you cancel before installation. See our terms. We'll contact you to schedule the installation.

Our installed prices include a standard installation: installation of the indoor and outdoor units; wall or ground support for the outdoor unit; insulated copper refrigerant piping up to 25 ft (7.6 m); coloured aluminium line cover; refrigerant connection, refrigerant charge, start-up, documentation and warranty registration. Extras (e.g. additional piping) are quoted after the assessment.

Yes, but only for the Gree Charmo and Clivia 12,000 and 18,000 BTU, in limited quantity: Charmo 12,000 BTU $1,250, Charmo 18,000 BTU $1,950, Clivia 12,000 BTU $1,667 and Clivia 18,000 BTU $2,002 (before taxes, without installation). Legal warranty of good working order: 6 years for each. You can pay online on the Heat pumps page, with free pickup or delivery ($150 before taxes); we'll then contact you to arrange pickup or delivery. Installation is also available for these models, on quote. Keep in mind that our installation warranty does not apply, since we do not do the installation. The 6-year legal warranty of good working order (parts and labour) still applies to the unit. The manufacturer's warranty and rebates may require installation by a qualified contractor. Refrigerant equipment must be installed by a qualified person.

A wall-mounted unit (one indoor head) works well for an open area or main room. A multi-zone system connects several indoor units (wall, ducted, ceiling or console) to a single outdoor unit to heat multiple rooms. A central unit is for homes with ductwork and heats and cools every room. We'll recommend the right fit during the assessment.

Yes. Most heat pumps keep running down to around -25 to -30°C, depending on the model, but not all of them stay equally efficient. Entry-level units typically deliver full heating capacity down to about -10 to -15°C, then gradually lose output. Our Samsung heat pumps keep 100% of their heating capacity down to -20°C and our Fujitsu units down to -26°C. For the coldest homes, we also offer a premium model that keeps full capacity down to -30°C. Backup heat is still useful during extreme cold snaps. See our article (in French) How to choose a heat pump for Québec winters.

We install heat pumps from Gree (Charmo, Clivia, Multi R32), Samsung (WindFree™ Max Heat, WindFree™), Hisense (Hi Pro Xtreme, Hi Ultra Xtreme), Fujitsu (XLTH), as well as central units and Steffes heat storage units. We service and repair all major brands, including Mitsubishi and LG.

We recommend professional maintenance at least once a year (ideally before winter), and twice a year if you use it heavily for both heating and cooling. Between visits, clean the filters regularly as recommended in the manufacturer's manual and keep the outdoor unit clear. See our maintenance plans, from $15/month + taxes.

Our maintenance plans cost $15 (Essentiel), $25 (Confort) or $37.50 (Premium) per month + taxes, for 1 compressor and 1 indoor unit. Each additional indoor unit adds $2/month with Essentiel or $3.50/month with Confort and Premium, and each additional compressor $4/month. Monthly card payment. The subscription has no fixed term and is paid monthly. You may cancel it at any time (terms, art. 8). Your plan price is guaranteed for the first 12 months. After that, we may change it by sending you a written notice at least 30 days before the increase; the notice states the new price and the effective date, and you may then cancel at no cost. Launch offer from October 1 to 31, 2026: half price on the first 3 monthly payments (Essentiel) or the first 6 monthly payments (Confort, Premium). Compare plans.

Included in all our maintenance plans: when the outdoor temperature at your address is -20°C or colder and your heat pump no longer heats, we come out within 24 to 30 business hours after your call, with no travel fee. Labour and parts are billed at the member rate, less your plan discount. Repairs covered by a warranty, including the legal warranty of good working order on new units, are free. Full terms.

Yes. Work is done by certified refrigeration technicians. ClimaRéf Québec inc. holds Régie du bâtiment du Québec licence RBQ 5813-2804-01 (NEQ 1177193894) and is insured. You can check this licence in the RBQ licence holder registry (in French).

Two warranties apply. The 6-year legal warranty of good working order (Consumer Protection Act) covers new heat pumps and air conditioners sold from October 5, 2026, parts and labour included (details). Additional warranties depending on the model: parts and compressor up to 12 years (with registration), labour up to 10 years, according to the terms of the manufacturer or Prime Warranty. Gree Charmo and Clivia: labour covered by the 6-year legal warranty; no additional labour warranty.

We serve Québec City and the Capitale-Nationale region. A little farther out? Contact us anyway and we'll quickly let you know if we can make the trip.

Yes, we repair and service all major brands of heat pumps, air conditioners and furnaces.

Call 418 956-4455, email info@climarefquebec.com, or use the quote form. Quotes are free.