Heat pump maintenance plans
A monthly subscription to keep your heat pump in top shape: yearly maintenance, priority service and Extreme-cold priority. Monthly card payment, no surprises.
Plans and prices
Confort
$12.50
/month + taxes
for the first 6 monthly payments
for 1 indoor unit and 1 compressor
$25
/month + taxes
price guaranteed for 12 months
for 1 indoor unit and 1 compressor
Then $25/month + taxes
Regular price with taxes: $28.74/month
Cancellable at any time. If you cancel after your maintenance visit for the year, you pay the balance of the visit (from $180 to $390 + taxes online, based on your units checked at the first visit), less the base-price and unit-fee payments for your plan made during your subscription year (art. 8).
Choose ConfortLaunch promo code: LANCEMENTCONF
50% off the first 6 monthly payments, code valid until October 31.
At checkout, enter the code in the promo code field (“Entrez le code promo”).
If the code is refused, check that it matches the plan you chose, or call us at 418 956-4455.
- Yearly maintenance
- Full cleaning every 2 years (starting in year 1)
- 15% off service calls, parts and new heat pumpsHeat pump discount: partly repayable if you cancel within 24 months (art. 13).
- Extreme-cold priority at −20 °C or colder (terms on our website)
Essentiel
$7.50
/month + taxes
for the first 3 monthly payments
for 1 indoor unit and 1 compressor
$15
/month + taxes
price guaranteed for 12 months
for 1 indoor unit and 1 compressor
Then $15/month + taxes
Regular price with taxes: $17.25/month
Cancellable at any time. If you cancel after your maintenance visit for the year, you pay the balance of the visit (from $180 to $390 + taxes online, based on your units checked at the first visit), less the base-price and unit-fee payments for your plan made during your subscription year (art. 8).
Choose EssentielLaunch promo code: LANCEMENTESS
50% off the first 3 monthly payments, code valid until October 31.
At checkout, enter the code in the promo code field (“Entrez le code promo”).
If the code is refused, check that it matches the plan you chose, or call us at 418 956-4455.
- 1 maintenance visit per year
- 10% off service calls, parts and heat pumpsHeat pump discount: partly repayable if you cancel within 24 months (art. 13).
- Extreme-cold priority at −20 °C or colder (terms on our website)
- Priority service
All plans: extreme-cold priority* · priority service · written report after each visit · transferable if you sell the house
*At -20°C or colder: visit within 24 to 30 business hours, with no travel fee; terms on our website.
Prices before taxes, for 1 compressor and 1 indoor unit. Monthly subscription only, paid by card (automatic payment).
Filter cleaning option, every 4 months (from $6/month + taxes): check the box at the next step, after “Choose”.
More than one unit? Additional indoor unit +$2/month with Essentiel, +$3.50/month with Confort and Premium; additional compressor +$4/month, charged from the 1st payment. Online payment for 1 compressor with 1 to 4 indoor units, 2 compressors with 2 to 5 indoor units, or 3 compressors with 3 to 5 indoor units; any other installation: custom price, confirmed in writing before any payment. You tell us your units when you sign up or, failing that, at our first contact; our technician checks them at the first visit (terms, art. 5).
When do visits take place? Maintenance visits take place mainly from September to April, on a date agreed with you; a visit may take place at another time of year if you agree.
“Choose” opens the plan summary and its terms to accept, then the secure checkout. At checkout, select Canada as your country.
Optional add-on
Filter Option
Filter cleaning, 3 times a year, about every 4 months. Add it to your Essentiel, Confort or Premium plan (not sold on its own).
- 3 filter cleanings a year, about every 4 months: one during your annual maintenance visit and 2 more visits, just for your filters, on dates agreed with you
- The filters of each of your indoor units are cleaned
- Text reminder the day before; each visit takes about 15 minutes
- Better airflow, better heat pump performance
Filter cleaning only: this is not heat pump maintenance. Your annual maintenance stays the one in your plan.
$6
/month + taxes
1 indoor unit included with Essentiel, 2 with Confort and Premium; Filter Option only: +$2/month per additional indoor unit (on top of the plan's additional-unit fees)
Choose a planCheck the box at the next step, after "Choose"; the monthly total (plan, units and option) is shown before payment. Already subscribed? Ask us to add it.
Billed monthly with your plan, from the 1st payment. Price guaranteed for 12 months, then 30 days' written notice; cancellable at no cost. Not eligible for the launch discount. Available by area (visits grouped by neighbourhood); access to your indoor units required. Washable filters included; disposable or specialty filters extra. Between visits, manufacturers still recommend a quick filter rinse; we'll show you how at the first visit. See the Filter Option terms.
Extreme-cold priority
At -20°C or colder, if your heat pump no longer heats: we come out within 24 to 30 business hours after your call, with no travel fee. Labour and parts at the member rate, less your plan discount. Repairs covered by a warranty, including the legal warranty of good working order on new units, are free. Terms
Multi-zone system
Additional indoor unit +$2/month with Essentiel, +$3.50/month with Confort and Premium; additional compressor +$4/month, charged from the 1st payment. E.g. Essentiel, 3 indoor units = $15 + 2 × $2 = $19/month + taxes; Confort, 3 indoor units = $25 + 2 × $3.50 = $32/month + taxes.
Your warranty
Manufacturers require regular maintenance: every visit is recorded in a written report. A subscription is not required to keep your warranty; your legal warranty does not depend on it.
Compare plans
| Feature | Essentiel | Confort | Premium |
|---|---|---|---|
| Regular price (1 compressor + 1 indoor unit) | $15/month | $25/month | $37.50/month |
| Maintenance visit | 1 per year | 1 per year | 1 per year |
| Full cleaning (during the maintenance visit) | — | Year 1, then every 2 years | Every year |
| Free service call (travel and up to 2 h of labour; parts extra) | — | — | 1 per year |
| Member discount (service calls, parts and new heat pump)Heat pump discount: partly repayable if you cancel within 24 months (art. 13). | 10% | 15% | 20% |
| Additional service or emergency callRepairs covered by a warranty, including the legal warranty of good working order on new units, are free. | At the current rate, less your member discount; the price is confirmed to you before the work. | At the current rate, less your member discount; the price is confirmed to you before the work. | The 1st is included; then at the current rate, less your member discount; the price is confirmed to you before the work. |
| Priority help with your rebate applications (no amount promised) | — | Yes | Yes |
| Priority booking | Yes | Yes | Yes |
| Extreme-cold priority | Yes | Yes | Yes |
| Written report after each visit | Yes | Yes | Yes |
| Transferable if the house is sold | Yes | Yes | Yes |
| Price guaranteed | First 12 months | First 12 months | First 12 months |
New heat pumps: 6-year legal warranty of good working order (Consumer Protection Act). *At -20°C or colder: visit within 24 to 30 business hours, with no travel fee; terms on our website.
New heat pump installed by Climaref?
Within 30 days after your installation, get the welcome price: half off the base plan price, first 3 monthly payments with Essentiel ($7.50/month), first 6 monthly payments with Confort ($12.50/month) or Premium ($18.75/month). Then the regular price.
Additional unit fees at full price; cannot be combined with another promotion.
Prices before taxes (GST and QST extra), for 1 indoor unit and 1 compressor. Monthly card payment (automatic). The subscription has no fixed term and is paid monthly. You may cancel it at any time (terms, art. 8). Your plan price is guaranteed for the first 12 months. After that, we may change it by sending you a written notice at least 30 days before the increase; the notice states the new price and the effective date, and you may then cancel at no cost. Launch offer: sign up from October 1 to 31, 2026 at 11:59 p.m.; 50% off the base plan price for the first 3 monthly payments (Essentiel) or the first 6 (Confort, Premium), then the regular price; additional unit fees at full price; cannot be combined with another promotion. Cancellable at any time. If you cancel after your maintenance visit for the year, you pay the balance of the visit (from $180 to $390 + taxes online, based on your units checked at the first visit), less the base-price and unit-fee payments for your plan made during your subscription year (art. 8). Free service call (Premium): travel and up to 2 h of labour, parts extra. Full terms: Terms. Updated October 2, 2026.
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